VINE Go is an origin to destination, shared ride service which provides demand response, door-to-door, transportation to persons with disabilities in the cities of Calistoga, St. Helena, Napa, American Canyon, the Town of Yountville and the unincorporated areas of Napa County.VINE Go is the ADA complementary paratransit service to the fixed route operators and runs at times corresponding to the fixed route.
Monday - Friday: 5:20am - 9:25pm
Reservations from 8:00am - 6:00pm
Saturday: 6:30am - 8:41pm
Reservations from 8:00am - 5:00pm
Sunday: 8:00pm - 7:00pm
Reservations from 8:00am - 5:00pm
Fares range from $3.00 or $6.00 and are based on distance traveled. Passes are also available at a discounted price. Rides are charged based on the actual fare. ADA fares are no more than twice the adult fixed route fare charged by the VINE. Please note that VINE Go is not an emergency transportation service. If you have an emergency of any nature, call 911.
Public Transit passengers with disabilities may request reasonable modifications be made to accommodate their use of public transit. Requests should be made in written form and submitted to the Manager of Public Transit at 707-259-8635, address: 625 Burnell St. Napa, CA 94559.
Complaints and comments from the public may be received electronically through email, or HERE. Prepaid comment cards available in English and Spanish on VINE vehicles, standard written correspondence, testimony at public meetings, and/or via telephone or in-person communication. When complaints are received, NCTPA staff and/or contractor will acknowledge receipt of the complaint within 24 hours from the time it is received. All complaints should be investigated and resolved within 5 business days. Complaining party shall be notified of the agency’s resolution of the complaint within 5 business days. NCTPA’s contractor shall maintain documentation of all complaints received and their resolution and provide monthly written summaries to be included in the contractor’s monthly invoice to NCTPA.
Exact fare is required on all buses. All fares are non-refundable. Drivers cannot make change.
VINE Go DISCOUNT PASS
Eligible members of VINE Go may purchase discount passes at the Soscol Gateway Transit Center or online (registration required). The purchase price of a Discount Pass is $17 for a $20 value. To register and purchase passes online, click here.
To apply for eligibility you must fully complete the Vine Go ADA Application forms. We will review your ability to ride VINE Go, and may contact you by phone or consult with your doctor, therapist or other specialist about your condition and abilities. You may download and print the VINE Go ADA Application Form by clicking on the ADA Application form or request a packet by calling the customer service office at (707) 252-2600.
Eligibility determination will be made within 21 days after receiving a completed application. You will receive notice of your eligibility determination by US Mail. If you do not agree with the eligibility determination, you have the right to appeal.
ADA Visitors in Napa County:
ADA eligible visitors from outside the Bay Area may also use the VINE Go Paratransit service. ADA visitors can contact their paratransit service of their residency and ask to send their ADA service information to VINE GO at the fax number of (707) 259-8638. Once VINE GO has the information in the database, visitors can use VINE GO with a courtesy period of 30 days of service during any 365 period beginning with the visitors’ first use of VINE Go. If the ADA visitor needs more time than 30 days, they must formally apply to VINE GO services by completing a VINE GO application and providing a service address within the VINE GO area.
CLICK HERE to download a VINE GO Application or contact the VINE Customer Service Office at 251-2800. Once you have submitted a completed application your eligibility will be determined. Recertification is required every three years.
CLIC AQUI para bajar la applicacion de VINE GO en español