Frequently Asked Questions

 

 

 

 

- What is VINE Transit?

VINE Transit is a local government agency that operates the county’s public transit system under the oversight of the Napa County Transportation and Planning Agency Board of Director’s. NCTPA and VINE Transit are separate from both the city and county. Click here for a list of Board members. The NCTPA Board of Director’s typically meets on the third Wednesday of each month at 1:30pm at 625 Burnell St. in Napa. The meetings are open to the public and a portion of the meeting is dedicated to receiving public comment. Click here for meeting dates, minutes and agendas.

 

- How much does it cost to ride VINE Transit?

   - A local route (Routes 1-11) on VINE Transit is $1.50 per adult with youths and seniors paying a reduced fare. 

   - Commuter routes such as the Express Route 29 will cost a little more per trip depending on the distance. 

   - Community Shuttle in American Canyon, Calistoga are $1.  

   - Rides on the St. Helena VINE is 65¢ while rides on the Yountville Trolley are free! Click here for fares. 

   - Exact fare is required on all buses.  All fares are non-refundable.  Drivers cannot make change.

 

What are the VINE sales dispatch hours?

Monday - Friday: 7:30am - 5:30pm

Saturday: 10:00am - 2:00pm

Sunday: CLOSED

The VINE sales office is located at the Soscol Gateway Transit Center, 625 Burnell St. Napa, CA 94559 

(707) 251-2800/ (800)696-6443 (for after hours)

 

- Who qualifies for a reduced fare?

There are 2 types of reduced fares:

Youth - you must be 6-18 years old to buy Youth Passes. If you are buying a VINE bus pass in person, show your ID to verify age. If you would like to purchase Youth passes online, fill out this application and mail it to 625 Burnell St. Napa, CA 94559 or fax it at (707) 259-8638.

 

Discounted Fares (Seniors, Medicare, or people with disabilties):

- Seniors age 65 or older; if you are buying a discounted VINE bus pass in person, show your ID to verify age. If you would like to purchase Discounted passes online, fill out the application and mail it to 625 Burnell St. Napa, CA 94559 or fax it at (707) 259-8638. 

- Medicare Card Holders;  if you are buying a discounted VINE bus pass in person, you can show your medicare card to buy a discounted pass. If you would like to purchase Discounted passes online, fill out the application and mail it to 625 Burnell St. Napa, CA 94559 or fax it at (707) 259-8638.

- Person with a disability; if you have a Motor Vehicles disability ID card, you can use it to buy a discounted bus pass or a discounted bus fare. You can also qualify to pay discounted bus fares if you have a Regional Transit Connection Discount Card, or a Medicare Card, just show your card when purchasing the fare or passes.  If you would like to purchase reduced bus passes online, you must first submit an application. You can also fill out the the same application if you have a disability but do not have a Medicare Card. 

CLICK HERE to see the fare rates and passes page.

CLICK HERE to download the discounted pass purchase application.

 

UPDATE: Public Transit passengers with disabilities may request reasonable modifications be made to accommodate their use of public transit.  Requests should be made in written form and submitted to the Manager of Public Transit at 707-259-8635, address: 625 Burnell St. Napa, CA 94559

 

 

- What is a transfer?

A transfer is a pass card the driver will give you, if you ask for it when you board and pay your cash fare. It will allow you to board another VINE Transit bus without paying an additional fare if you board before the time shown on the transfer. Transfers are not valid between Route 10 and 11 and is only good for a single use.

 

- How long are transfers good for? 

Transfers are issued at the time of boarding with the exception of routes 10 and 11 and are good for 1 hour from the time they are issued.

 

- Are transfers good on Express or Intercity Routes? 

Yes. However, Express and Intercity Routes may charge a higher fare than local routes. You will need to pay the difference for riding on an Express or Intercity Route if required.

 

- Where can I purchase bus passes?

Bus passes can be purchased at the Soscol Gateway Transit Center, 625 Burnell St., Napa, CA and online HERE. You can also purchase passes at American Canyon Recreation Department, 100 Benton Way, American Canyon, CA.

 

- What's the difference between a monthly pass and a 31-day pass? 

A monthly pass expires at the end of the month. A 31-day pass is a rolling month pass valid 31 consecutive days from first day of use.

 

- What is a CLIPPER Card?

Clipper® is the all-in-one transit card that keeps track of any passes,discount tickets, ride books and cash value that you load onto it, while applying all applicable fares, discounts and transfer rules. This lets you customize your card for your own transit needs.

You can add value (in the form of both passes and cash value) to your card as you go, or for added convenience, you can set up your card to automatically reload whenever your pass expires or your cash balance falls below $10 or your parking cash balance falls below $40. 

Clipper Cards are accepted in most Transit Agencies in the Bay Area.

CLICK HERE to read more about the Clipper Card. 

 

- Can I use a CLIPPER Card on VINE Transit? 

Yes, passengers can a use Clipper Card in all the VINE buses. Currently, the Clipper card is not available on the Route 29 to go to the Ferry stop (The Clipper card does work in all the other bus stops on this Route). The Up Valley shuttles (St. Helena Shuttle, Calistoga Shuttle, and the Yountville Trolley) and the American Canyon transit do not accept clipper card at the moment. 

 

- Where can I get a CLIPPER Card? 

Adult Clipper cards are sold at:

  The Soscol Gateway Transit Center

  625 Burnell St. Napa, CA 945559

  Wallgreens

  1685 Trancas St. Napa, CA 94558

  Whole Foods

  3682 Bel Aire Plaza. Napa, CA 94558

  CLICK HERE to see map of locations. 

  Get a Clipper Card Online HERE.

 

If you are applying for a Youth Clipper Card:

CLICK HERE to download the application 

CLICK HERE for more infomation 

 

If you are applying for a Senior Clipper Card:

CLICK HERE to download the application 

CLICK HERE for more infomation 

 

If you are applying for a Clipper Card for People with Disabilities:

You must apply for a RTC (Regional Transit Connection) card.

The RTC Clipper card is a version of Clipper created for passengers under 65* with qualifying disabilities. All disabled customers who wish to receive transit discounts (monthly passes, ride books, tickets, cash value fares) must have an RTC Clipper card. The RTC Clipper card is a photo identification card. You must apply for an RTC Clipper card in person at a participating transit agency.

*If you are 65 or older and have a qualifying disability, you will not be issued a new or renewal RTC card. Instead, you should apply for a Senior Clipper card, which provides the same transit discounts and does not need to be renewed.

When you receive your card, call Clipper Customer Service at 877.878.8883 to set up an online account. This also will enable Clipper Customer Service to answer questions about your account.

CLICK HERE to download the RTC application. 

CLICK HERE and HERE for more infomation 

 

UPDATE: Public Transit passengers with disabilities may request reasonable modifications be made to accommodate their use of public transit.  Requests should be made in written form and submitted to the Manager of Public Transit at 707-259-8635, address: 625 Burnell St. Napa, CA 94559

 

Riders interested in the RTC card can go to the address below to apply in person:

311 Sacramento Street, Vallejo, CA 94590 

707-648-4666 (Applications accepted Monday-Thursday, 9 a.m.- 2 p.m.) 

 

 

- Can I bring my bike on VINE Transit buses? 

Yes. All VINE Transit fixed route vehicles have bicycle racks. And of course, bikes ride free!

 

- Can I leave my bike at a Transit Center or Park & Ride when I ride the bus? 

Yes, but VINE Transit assumes no responsibility for bikes stolen or damaged. We strongly recommend locking your bike to a rack or renting a locker. Lockers are available at the Redwood Park and Ride lot and soon at the Soscol Gateway Transit.

UPDATE: Public Transit passengers with disabilities may request reasonable modifications be made to accommodate their use of public transit.  Requests should be made in written form and submitted to the Manager of Public Transit at 707-259-8635, address: 625 Burnell St. Napa, CA 94559

 

- Are VINE buses ADA/wheelchair accessible?

All VINE Transit vehicles are compliant with the Americans with Disabilities Act (ADA) for wheelchair and other mobliity challenged passengers.

 

- What is VINE Go Paratransit?

VINE Go is an origin to destination, shared ride service which provides demand response, door-to-door,  transportation to persons with disabilities in the cities of Calistoga, St. Helena, Napa, American Canyon, the Town of Yountville and the unincorporated areas of Napa County. Click here for more information.

 

- How do I apply for VINE Go?

We can mail you an application if you contact us with this request, or you can stop by our office located at 625 Burnell St. in Napa for an application form. You can also download the application from our website here.   

 

- Does VINE Transit connect with ferries that cross San Francisco Bay? 

VINE Route 11 stops at the SF Ferry Terminal in Vallejo daily and VINE Express Route 29 during the morning, midday and evening commutes.

 

- Why don't all buses connect at the Soscol Gateway Transit Center in Downtown Napa? 

To provide the best service to our transit riding community, not all routes need to run to the Soscol Gateway Transit Center. Passengers on Route 6 and Route 7 can transfer to other routes that will arrive at the Transit Center.

 

- There are a lot of dashes (---) on many schedules on your website, and in your maps?

A dash under a timepoint means the bus does not serve that particular stop on that trip.

 

- Why do I see so many empty buses on the road? 

An empty or almost-empty bus may indicate a route with low ridership; often, however, you're seeing the bus at either the beginning or the end of its run (that is, before gathering most of its passengers, or after dropping most of them off). And even our most popular routes tend to see lower ridership before and after the peak commuting hours in the morning and evening.

 

- Do you use smaller buses on routes with low ridership? 

We have a number of smaller buses for use where practicable. However, in our system, buses circulate among routes; after finishing a low-ridership route, a bus may immediately go on to serve one of our more popular routes. As far as expense is concerned, the cost of the fuel saved by using smaller vehicles is offset by our more rugged and reliable (and, therefore, less expensive to maintain) larger vehicles.

 

- How many bags can I take aboard on Intercity Bus Routes? 

Common sense is really the only guide; as long as they don't block the aisles or take up seat space, take as many pieces of luggage as you think you can comfortably handle.

 

- I lost an item on the bus. How do I get it back? 

Lost & Found is located in the Soscol Gateway Transit Center Ticket Office located at 625 Burnell St. in Napa. If making a special trip to pick up an item, please call ahead to verify availability: (707) 251-2800.

 

- How can I make a compliment or complaint about VINE Transit? 

At VINE Transit, we are always looking for ways to improve our service. We greatly appreciate all feedback received from passengers, visitors, and anyone who wants to let us know how we are doing. You may get a Comment Card from VINE Transit drivers or send a message in our Contact Us page.

 

- Who do I contact if I see suspicious or downright criminal behavior on the bus or other transit property?

If it's an emergency, call 911. Otherwise, call your local police or sheriff's department to report the incident.

 

- Who do I contact if I want to advertise my business with the VINE?

The VINE buses have billboards on the outside walls dedicated for advertisement, click here for more information. 

 

- How can I visit the Soscol Gateway Transit Center or NCTPA's administrative offices? where do I park? locate the ticket office?

Our new transit center is located at 625 Burnell St. near downtown Napa just off Third St. The VINE Transit customer service office is located on the first floor near the east side of the building in the breezeway. The NCTPA administrative offices are located on the second floor of the building, accessible by the lobby stairs or elevator. When visiting us, picking up or dropping off passengers, please use  our parking lot located on the west side of the building just off Fourth Street.

Please note: For the safety of our transit passengers and visitors,  there is no automobile or taxi access in the front side of the building in the bus terminal area. That location is for buses and bus operations only. We thank you for your consideration.