What ADA Eligibility Means for Persons with Disabilities
The ADA law was created to assure that all persons with disabilities, who cannot use the regular fixed route bus, have complementary transportation to a bus system. This means that a person who cannot use the regular bus should be able to travel on the same days, during the same hours, and in the same general area as the bus travels, for a fare, which is not more than twice what the bus would charge an adult passenger. The VINE Go Paratransit Service is designed to meet these requirements.
This special type of transportation service is limited to persons who are unable to independently use regular public transit, some or all the time, due to a disability or a health related condition.
In order to use the VINE Go ADA paratransit service, you must be certified. Eligibility is determined on a case-by-case basis. According to ADA regulations, eligibility is strictly limited to those who have specific limitations that prevent them from using accessible public transportation.
Your ADA application may be approved for full eligibility (unconditional) or on a limited basis for some trips only (conditional eligibility). If you are determined to be capable of using regular bus and rail transit for all trips, without the help of another person, you will not be eligible for ADA paratransit service.
To apply for eligibility you must fully complete Vine Go ADA Application form. We will review your ability to ride VINE Go, and may contact you by phone or consult with your doctor, therapist or other specialist about your condition and abilities. You may download and print the VINE GO Application Form by clicking the ADA Application.pdf on the right hand corner or request a packet by calling the Customer Service Office at (707) 251-2800.
Eligibility determination will be made within 21 days after receiving a completed application. You will receive notice of your eligibility determination by US Mail. If you do not agree with the eligibility determination, you have the right to appeal.