What ADA Eligibility Means for Persons with Disabilities
The ADA law was created to assure that all persons with disabilities, who cannot use the regular fixed route bus, have complementary transportation to a bus system. This means that a person who cannot use the regular bus should be able to travel on the same days, during the same hours, and in the same general area as the bus travels, for a fare, which is not more than twice what the bus would charge an adult passenger. The VINE Go Paratransit Service is designed to meet these requirements.
This special type of transportation service is limited to persons who are unable to independently use regular public transit, some or all the time, due to a disability or a health related condition.
In order to use the VINE Go ADA paratransit service, you must be certified. Eligibility is determined on a case-by-case basis. According to ADA regulations, eligibility is strictly limited to those who have specific limitations that prevent them from using accessible public transportation.
Your ADA application may be approved for full eligibility (unconditional) or on a limited basis for some trips only (conditional eligibility). If you are determined to be capable of using regular bus and rail transit for all trips, without the help of another person, you will not be eligible for ADA paratransit service.
VINE GO Paratransit Service
VINE Go is the countywide demand response paratransit service which serves persons with disabilities in the cities of Calistoga, St. Helena, Napa, American Canyon, the Town of Yountville and the unincorporated areas of Napa County.
VINE Go operates at times corresponding to the fixed route. It is available to serve the entire service area from 6:20 am through 7:30 pm on weekdays, from 7:30 am to 8:00 pm on Saturday’s and from 8:00 am to 6:00 pm on Sunday’s. VINE Go is the ADA complementary paratransit service to the fixed route operators.
Fares range from $3.00 or $6.00 and are based on distance traveled. Passes are also available at a discounted price. Rides are charged for the actual fare. ADA fares are no more than twice the adult fixed route fare charged by the VINE. Please note that VINE Go is not an emergency transportation service. If you have an emergency of any nature, call 911.
Exact fare is required on all buses. All fares are non-refundable. Drivers cannot make change.
To apply for eligibility you must fully complete Vine Go ADA Application form. We will review your ability to ride VINE Go, and may contact you by phone or consult with your doctor, therapist or other specialist about your condition and abilities. You may download and print the VINE GO Application Form by clicking the ADA Application.pdf on the right hand corner or request a packet by calling the Customer Service Office at (707) 251-2800.
Eligibility determination will be made within 21 days after receiving a completed application. You will receive notice of your eligibility determination by US Mail. If you do not agree with the eligibility determination, you have the right to appeal.
CLICK HERE to download a VINE GO Application or contact the VINE Customer Service Office at 251-2800. Once you have submitted a completed application your eligibility will be determined. Recertification is required every three years.
CLIC AQUI para bajar la aplicacion de VINE GO en español o llama al VINE Servicio al Cliente at 251-28000. Una vez que su aplicacion es completada y presentada, su eligibilida será determinada. Recertificacion es requirida cada tres años.
VINE GO Discount Pass
Eligible members of VINE Go may purchase discount passes at the Soscol Gateway Transit Center or online (registration required).
The purchase price of a Discount Pass is $17 for a $20 value. To register and purchase passes online, click here.
ADA Visitors in Napa County:
ADA eligible visitors from outside the Bay Area may also use the VINE Go Paratransit service. ADA visitors should contact their paratransit service of their residency and can ask to send their ADA service information to VINE GO at the fax number of (707) 259-8638. Once VINE GO has the information in their database, Visitors can use VINE GO with a courtesy period of 30 daysof service during any 365 period beginning with the visitors’ first use of VINE Go. If the ADA visitor needs more time than 30 days, they must formally apply to VINE GO services by completing a VINE GO application.